Category: Core Essentials for Business Professionals

Everyone gets angry; it's a completely natural response. But do you know how to manage that anger constructively? By the end of this one-day course, you will! What Will Participants Learn? Understand anger and its causes Understand behavior types Develop coping tools Improve your communication skills What Topics are Covered? Defining anger The costs of anger The benefits of anger Buttons and triggers Precipitating...

There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that. What Will Participants Learn? Understand conflict Be able to identify the stages of conflict Use LECSR to resolve conflict Identify other ways to resolve conflict Develop...