If you are charged with providing the skills that will enable regular everyday workers, or low-level executives, to stand at parity with those in the far upper reaches of the corporate world don't despair. The topics covered in this one-day course are diverse and provide an insight to the rarified air of the executive level. The sessions are: Managing Your First Impression, Interpersonal Communication Skills, Speaking with Impact, Maintaining...
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. What Will Participants Learn? Demonstrate a customer service approach Understand how your own behavior affects the behavior of...
In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill...
Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity...
The job market continues to change, as does the way we look for work. This one-day course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. In order to make the most of this course, participants need to have recently completed the Starting Your Job Search workshop, or identified target positions and completed a full...
