Have you ever had to take on one of the following tasks?• Planning a party• Building a shed• Preparing an annual report• Developing a new productThese could all be projects! Managing projects successfully is a key skill for success. This one-day course will teach you how to manage each phase of a project: conceptual, planning, execution, and termination. What Will Participants Learn? Understand project management basics Be...
Negotiation is a key skill that, when mastered, can enhance communications and provide better results. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements. What Will Participants Learn? Understand the basic principles of negotiation Prepare for negotiation Respond to...
Everyone gets angry; it's a completely natural response. But do you know how to manage that anger constructively? By the end of this one-day course, you will! What Will Participants Learn? Understand anger and its causes Understand behavior types Develop coping tools Improve your communication skills What Topics are Covered? Defining anger The costs of anger The benefits of anger Buttons and triggers Precipitating...
It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. Having a method to prepare these documents will help you be as efficient as possible with the task. This one-day workshop will build on a solid...
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves...
