People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two-day workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
What Will Participants Learn?
Understand how often we all negotiate and the benefits of good negotiation skills.
Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
Identify the various negotiation styles and their advantages and disadvantages.
Develop strategies for dealing with tough or unfair tactics.
Gain skill in developing alternatives and recognizing options.
Have the opportunity to practice the “how to” of these skills in a supportive environment.
Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
What Topics are Covered?
What is Negotiation?
The Successful Negotiator
Preparing for Negotiation
The Nuts and Bolts
Making the Right Impression
Getting off to a Good Start
The Bargaining Stage
Inventing Options for Mutual Gain
Getting Past No and Getting to Yes
Dealing with Negative Emotions
Moving from Bargaining to Closing
The Closing Stage
Instruction by an expert facilitator
Small, interactive classes
Specialized participant manual and course materials including a pre-assignment and a post-assignment
A personalized Certificate of Completion