We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
What Will Participants Learn?
How to define their frame of reference
How to establish a positive intent and a desired outcome
Good communication skills
How to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
How to access additional resources as required
How to maintain safety in a conversation
What Topics are Covered?
Choosing to have the conversation
Toolkit for successful conversations
Choosing the time and place
Framework for difficult conversations
Role play practice
Instruction by an expert facilitator
Small, interactive classes
Specialized participant manual and course materials including a pre-assignment and a post-assignment
A personalized Certificate of Completion