Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Participants Learn?
 How to define their frame of reference
 How to establish a positive intent and a desired outcome
 Good communication skills
 How to draft a script for a difficult conversation
 Use specific steps to carry out a difficult conversation
 How to access additional resources as required
 How to maintain safety in a conversation

What Topics are Covered?
 Choosing to have the conversation
 Toolkit for successful conversations
 Choosing the time and place
 Framework for difficult conversations
 Conversation template
 Staying safe
 Role play practice

What’s Included?
 Instruction by an expert facilitator
 Small, interactive classes
 Specialized participant manual and course materials including a pre-assignment and a post-assignment
 A personalized Certificate of Completion

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