Supervisors represent an important force in the North American economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.
What Will Participants Learn?
Learn ways to prioritize, plan, and manage your time.
Identify your primary leadership style and techniques for maximizing that style.
Develop more flexibility to use other leadership styles.
Search for ways to overcome communication barriers.
Determine ways you can meet the needs of employees and co-workers through communication and coaching.
Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.
What Topics are Covered?
Managing your time and energy
What makes a good leader?
Communication as a leadership tool
The commitment curve
Employee development models
Dealing with conflict and difficult issues
What successful leaders do
Instruction by an expert facilitator
Small, interactive classes
Specialized participant manual and course materials including a pre-assignment and a post-assignment
A personalized Certificate of Completion