Employee Dispute Resolution: Mediation through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

What Will Participants Learn?
 What the Peer Review process is
 How employees file grievances and how management should respond
 How a facilitator and a panel is chosen
 What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
 What responsibilities and powers a panel should have
 Questioning techniques
 Why peer review panels fail and how to avoid those pitfalls

What Topics are Covered?
 What is Peer Review?
 Initiating the Process
 Setting up the Peer Review Panel
 Questioning Techniques
 Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
 Walkthrough of a sample panel, with customizable case files
 Why does the process fail?
 How can we ensure the process succeeds?

What’s Included?
 Instruction by an expert facilitator
 Small, interactive classes
 Specialized participant manual and course materials including a pre-assignment and a post-assignment
 A personalized Certificate of Completion

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