Negotiation is a key skill that, when mastered, can enhance communications and provide better results. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.
What Will Participants Learn?
Understand the basic principles of negotiation
Prepare for negotiation
Respond to challenges
Create win-win situations
Develop sustainable agreements
What Topics are Covered?
Define negotiation
Use key success strategies
Apply different negotiation approaches
Establish rules that lead to effective negotiation
Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
Set limits
Maintain composure when things get heated
Collaborate and foster cooperation
Remain focused
Keep an open mind
Decide what kind of relationship we wish to foster
Use additional resources and expertise
Keep an open mind
Create a sustainable agreement
Incorporate everyone’s perspective
Gain consensus
What’s Included?
Instruction by an expert facilitator
Small, interactive classes
Specialized participant manual and course materials including a pre-assignment and a post-assignment
A personalized Certificate of Completion