Everyone gets angry; it’s a completely natural response. But do you know how to manage that anger constructively? By the end of this one-day course, you will!
What Will Participants Learn?
Understand anger and its causes
Understand behavior types
Develop coping tools
Improve your communication skills
What Topics are Covered?
Defining anger
The costs of anger
The benefits of anger
Buttons and triggers
Precipitating factors
Distorted thinking
Passive, manipulative, assertive, aggressive, and passive-aggressive behavior types
Managing reactions
Starting an anger log
Relaxation techniques
Coping thoughts
Using humor
A model of release
Listening skills
Asking questions
Solving problems
Developing your assertiveness
What’s Included?
Instruction by an expert facilitator
Small, interactive classes
Specialized participant manual and course materials including a pre-assignment and a post-assignment
A personalized Certificate of Completion