Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This is a two-day course to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.
What Will Students Learn?
Define the essential pieces of communication
Customize these essential pieces for their company
Identify the processes and plans needed for clear communications
Develop, maintain, and evolve effective content for their communications
What Topics are Covered?
Key communication components
Your communications plan
The five C’s of a successful message
Sharing information through media releases
Using stories to communicate
Polishers and time savers
Enhancing your results
Maintaining your message in crisis
Instruction by an expert facilitator
Small, interactive classes
Specialized manual and course materials
A personalized Certificate of Completion