Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life
What Will Participants Learn?
Identify common communication problems that may be holding you back
Develop skills to ask questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance your ability to handle difficult situations
Deal with situations assertively
What Topics are Covered?
Creating positive relationships
Growing our self-awareness
Communication basics and barriers
Asking questions and listening skills
Creating a positive self-image
Frame of reference
Techniques for the workplace
Instruction by an expert facilitator
Small, interactive classes
Specialized participant manual and course materials including a pre-assignment and a post-assignment
A personalized Certificate of Completion