Conflict Resolution

There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

What Will Participants Learn?
 Understand conflict
 Be able to identify the stages of conflict
 Use LECSR to resolve conflict
 Identify other ways to resolve conflict
 Develop personal skills necessary to resolve conflict

What Topics are Covered?
 Defining conflict
 Types of conflict
 Benefits of conflict
 Costs of conflict
 The role of anger in conflict
 The five stages of conflict
 The LECSR tool
 Setting norms and rules
 Seven steps to ironing things out
 Using mediation and facilitation
 Confrontational facilitation
 Managing differences collaboratively
 Asking questions
 Listening skills
 Non-verbal communication
 Problem solving tools
 Managing anger and stress
 Stress management techniques
 Stress management through positive self-talk

What’s Included?
 Instruction by an expert facilitator
 Small, interactive classes
 Specialized manual and course materials
 A personalized Certificate of Completion