Learning Center of Excellence

The ABC’s of Supervising Others

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Will Participants Learn?
 Clarify roles and responsibilities of the new job.
 Adjust to the new role with confidence and an assurance you can handle the position.
 Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
 Develop a technique for making sure you give employees instructions that are clear and understood.
 Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
 Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What Topics are Covered?
 Pre-assignment review
 Making the transition
 Responsibilities of a supervisor
 Setting goals
 Planning for success
 Listening skills
 Asking questions
 Giving feedback
 Ask for what you want
 Giving instructions
 Orders, requests, and suggestions
 Managing conflict
 Dealing with difficult employees
 Dealing with others
 The reciprocal quality of relationships

What’s Included?
 Instruction by an expert facilitator
 Small, interactive classes
 Specialized participant manual and course materials including a pre-assignment and a post-assignment
 A personalized Certificate of Completion

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