We have so many interactions in the run of a day, it\u2019s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.<\/p>\n\n\n\n
What Will Participants Learn? What Topics are Covered? What\u2019s Included? We have so many interactions in the run of a day, it\u2019s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do […]<\/p>\n","protected":false},"author":1,"featured_media":1125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-supervisors-managers"],"_links":{"self":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/comments?post=356"}],"version-history":[{"count":1,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/356\/revisions"}],"predecessor-version":[{"id":357,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/356\/revisions\/357"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media\/1125"}],"wp:attachment":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media?parent=356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/categories?post=356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/tags?post=356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>\uf0fc How to define their frame of reference
\uf0fc How to establish a positive intent and a desired outcome
\uf0fc Good communication skills
\uf0fc How to draft a script for a difficult conversation
\uf0fc Use specific steps to carry out a difficult conversation
\uf0fc How to access additional resources as required
\uf0fc How to maintain safety in a conversation<\/p>\n\n\n\n
<\/strong>\uf0fc Choosing to have the conversation
\uf0fc Toolkit for successful conversations
\uf0fc Choosing the time and place
\uf0fc Framework for difficult conversations
\uf0fc Conversation template
\uf0fc Staying safe
\uf0fc Role play practice<\/p>\n\n\n\n
<\/strong>\uf0fc Instruction by an expert facilitator
\uf0fc Small, interactive classes
\uf0fc Specialized participant manual and course materials including a pre-assignment and a post-assignment
\uf0fc A personalized Certificate of Completion<\/p>\n","protected":false},"excerpt":{"rendered":"