Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.<\/p>\n\n\n\n
What Will Participants Learn? What Topics are Covered? What\u2019s Included? Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has […]<\/p>\n","protected":false},"author":1,"featured_media":1135,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-marketing"],"_links":{"self":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/comments?post=296"}],"version-history":[{"count":1,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/296\/revisions"}],"predecessor-version":[{"id":297,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/296\/revisions\/297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media\/1135"}],"wp:attachment":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media?parent=296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/categories?post=296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/tags?post=296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>\uf0fc The nuances of body language and verbal skills.
\uf0fc Aspects of verbal communication such as tone, cadence, and pitch.
\uf0fc Questioning and listening skills.
\uf0fc Ways of delivering bad news and saying no.
\uf0fc Effective ways to negotiate.
\uf0fc The importance of creating and delivering meaningful messages.
\uf0fc Tools to facilitate communication.
\uf0fc The value of personalizing interactions and developing relationships.
\uf0fc Vocal techniques that enhance speech and communication ability.
\uf0fc Techniques for managing stress.<\/p>\n\n\n\n
<\/strong>\uf0fc Verbal communication techniques
\uf0fc Who are your customers?
\uf0fc Listening skills
\uf0fc Asking the right questions and saying no
\uf0fc Taking messages and using voice mail effectively
\uf0fc Vocal exercises
\uf0fc Cold and warm calls, including developing a script
\uf0fc Going above and beyond and high impact moments
\uf0fc Handling objections and closing the sale
\uf0fc Negotiation techniques
\uf0fc Tips for challenging callers
\uf0fc Phone tag and getting the call back
\uf0fc Stress busting
\uf0fc Call center trends<\/p>\n\n\n\n
<\/strong>\uf0fc Instruction by an expert facilitator
\uf0fc Small, interactive classes
\uf0fc Specialized participant manual and course materials including a pre-assignment and a post-assignment
\uf0fc A personalized Certificate of Completion<\/p>\n","protected":false},"excerpt":{"rendered":"