{"id":294,"date":"2020-09-18T17:59:51","date_gmt":"2020-09-18T17:59:51","guid":{"rendered":"https:\/\/stellarconsultingandtraining.com\/?p=294"},"modified":"2021-01-17T21:10:55","modified_gmt":"2021-01-17T21:10:55","slug":"crm-an-introduction-to-customer-relationship-management","status":"publish","type":"post","link":"https:\/\/stellarconsultingandtraining.com\/2020\/09\/18\/crm-an-introduction-to-customer-relationship-management\/","title":{"rendered":"CRM: An Introduction to Customer Relationship Management"},"content":{"rendered":"\n

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one-day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.<\/p>\n\n\n\n

What Will Participants Learn?
<\/strong>\uf0fc The terms and benefits of CRM on a company\u2019s bottom line
\uf0fc Analyze the different components of a CRM plan
\uf0fc Develop a checklist for readiness and success in CRM
\uf0fc Describe how CRM creates value for organizations and customers
\uf0fc Consider developmental roles that have the greatest impact on CRM<\/p>\n\n\n\n

What Topics are Covered?
<\/strong>\uf0fc What CRM is and who it serves
\uf0fc Checklist for success
\uf0fc Requirement driven product selection
\uf0fc Considerations in tool selection
\uf0fc Strategies for customer retention
\uf0fc Building the future
\uf0fc Homegrown vs. application service provider
\uf0fc The development team
\uf0fc Evaluating and reviewing your program<\/p>\n\n\n\n

What\u2019s Included?
<\/strong>\uf0fc Instruction by an expert facilitator
\uf0fc Small, interactive classes
\uf0fc Specialized participant manual and course materials including a pre-assignment and a post-assignment
\uf0fc A personalized Certificate of Completion<\/p>\n","protected":false},"excerpt":{"rendered":"

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one-day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base […]<\/p>\n","protected":false},"author":1,"featured_media":1136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-marketing"],"_links":{"self":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/comments?post=294"}],"version-history":[{"count":1,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/294\/revisions"}],"predecessor-version":[{"id":295,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/294\/revisions\/295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media\/1136"}],"wp:attachment":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media?parent=294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/categories?post=294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/tags?post=294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}