Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don\u2019t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don\u2019t. The co-worker who can productively confront his teammate about his negative attitude increases his team\u2019s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.<\/p>\n\n\n\n
What Will Participants Learn? What Topics are Covered? What\u2019s Included? Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don\u2019t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than […]<\/p>\n","protected":false},"author":1,"featured_media":1080,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-resources"],"_links":{"self":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/comments?post=244"}],"version-history":[{"count":1,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/244\/revisions"}],"predecessor-version":[{"id":245,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/244\/revisions\/245"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media\/1080"}],"wp:attachment":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media?parent=244"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/categories?post=244"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/tags?post=244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>\uf0fc Recognize how anger affects your body, your mind, and your behavior.
\uf0fc Use the five-step method to break old patterns and replace them with a model for assertive anger.
\uf0fc Use an anger log to identify your hot buttons and triggers.
\uf0fc Control your own emotions when faced with other peoples\u2019 anger.
\uf0fc Identify ways to help other people safely manage some of their repressed or expressed anger.
\uf0fc Communicate with others in a constructive, assertive manner.<\/p>\n\n\n\n
<\/strong>\uf0fc What is anger?
\uf0fc Costs and pay-offs
\uf0fc Using an anger log
\uf0fc The anger process
\uf0fc How does anger affect our thinking?
\uf0fc Understanding behavior types
\uf0fc Managing anger
\uf0fc Communication tips and tricks<\/p>\n\n\n\n
<\/strong>\uf0fc Instruction by an expert facilitator
\uf0fc Small, interactive classes
\uf0fc Specialized participant manual and course materials including a pre-assignment and a post-assignment
\uf0fc A personalized Certificate of Completion<\/p>\n","protected":false},"excerpt":{"rendered":"