While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.<\/p>\n\n\n\n
What Will Participants Learn? What Topics are Covered? What\u2019s Included? While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. What Will Participants Learn?\uf0fc Demonstrate a customer service approach\uf0fc Understand […]<\/p>\n","protected":false},"author":1,"featured_media":1030,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-177","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-development"],"_links":{"self":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/comments?post=177"}],"version-history":[{"count":1,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/177\/revisions"}],"predecessor-version":[{"id":178,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/posts\/177\/revisions\/178"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media\/1030"}],"wp:attachment":[{"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/media?parent=177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/categories?post=177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stellarconsultingandtraining.com\/wp-json\/wp\/v2\/tags?post=177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>\uf0fc Demonstrate a customer service approach
\uf0fc Understand how your own behavior affects the behavior of others
\uf0fc Demonstrate confidence and skill as a problem solver
\uf0fc Apply techniques to deal with difficult customers
\uf0fc Make a choice to provide customer service<\/p>\n\n\n\n
<\/strong>\uf0fc What is customer service? Who are your customers?
\uf0fc Meeting expectations
\uf0fc Setting goals
\uf0fc Communication skills and telephone techniques
\uf0fc Dealing with difficult customers and people
\uf0fc Dealing with challenges assertively
\uf0fc Dealing with stress
\uf0fc The first critical element: A customer service focus
\uf0fc The second critical element: Defined in your organization
\uf0fc The third critical element: Given life by employees
\uf0fc The fourth critical element: Be a problem solver
\uf0fc The fifth critical element: Measure it
\uf0fc The sixth critical element: Reinforce it<\/p>\n\n\n\n
<\/strong>\uf0fc Instruction by an expert facilitator
\uf0fc Small, interactive classes
\uf0fc Specialized participant manual and course materials including a pre-assignment and a post-assignment
\uf0fc A personalized Certificate of Completion<\/p>\n","protected":false},"excerpt":{"rendered":"